Privacy Policy for Textile Manufacturing and Sales
At EcoLoom, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, and protect your information in relation to our textile manufacturing and sales services. By engaging with our services or visiting our website, you consent to the practices detailed below.
1. Information We Collect
We collect personal data to provide superior service and improve your experience. This may include:
  1. Personal Identification Information: Name, email address, phone number, and mailing address.
  2. Business Information: Details related to your company or business, if you are making bulk or wholesale purchases.
  3. Transaction Details: Records of purchases, payment information, and delivery addresses.
  4. Usage Data: Information about your interaction with our website, including IP address, browser type, and browsing preferences.
  5. Communication Records: Any queries, feedback, or complaints submitted via email or contact forms.
2. How We Use Your Information
Your data is utilized to provide, enhance, and personalize our services. Key purposes include:
  1. Order Fulfillment: Processing orders, managing payments, and delivering textiles.
  2. Customer Support: Responding to inquiries, resolving complaints, and offering tailored advice.
  3. Marketing: Sending updates about new collections, promotions, or events (with your consent).
  4. Website Optimization: Analyzing user behavior to improve functionality and content.
  5. Compliance: Ensuring legal and regulatory obligations are met.
3. Legal Basis for Processing Data
We process your data based on:
  • Consent: Your agreement when providing your information.
  • Contractual Necessity: To fulfill orders or agreements with you.
  • Legitimate Interests: To improve our services and enhance customer satisfaction.
  • Legal Obligations: To comply with applicable laws and regulations.
4. Sharing Your Data
Your data may be shared under strict confidentiality in the following circumstances:
  1. Service Providers: Third-party logistics, payment processors, or IT support partners assisting us in providing our services.
  2. Legal Authorities: If required to comply with legal processes or protect our rights.
  3. Business Changes: In case of mergers, acquisitions, or sales, data may be transferred as part of business assets.
We ensure any third party handling your data adheres to strict data protection standards.
5. Data Retention
We retain your data only as long as necessary for the purposes stated in this policy or as required by law. After this period, your information will be securely deleted or anonymized.
6. Data Security
We employ advanced security measures to protect your personal information. These include:
  • Encryption: Securing sensitive data during transmission.
  • Access Control: Restricting access to authorized personnel only.
  • Regular Monitoring: Auditing and updating our security protocols to address potential threats.
7. Your Rights
You have several rights concerning your personal data:
  1. Access: Request access to the information we hold about you.
  2. Correction: Correct any inaccuracies in your personal data.
  3. Deletion: Request the removal of your information from our records, subject to legal retention requirements.
  4. Objection: Opt-out of marketing communications or specific data processing activities.
  5. Data Portability: Request a copy of your data in a transferable format.
For assistance, please contact us using the details provided on our website.
8. Cookies and Tracking
We use cookies to enhance your browsing experience. Cookies allow us to:
  • Understand user preferences and tailor content.
  • Track website performance and user behavior.
  • Deliver targeted advertisements, with your consent.
You can adjust your browser settings to manage or disable cookies.
9. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If such information is discovered, it will be promptly deleted.
10. International Data Transfers
As a globally operating company, your data may be transferred to countries outside India. We ensure these transfers comply with applicable data protection laws.
11. External Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before engaging with those platforms.
12. Updates to This Policy
We may revise this Privacy Policy periodically. Changes will be posted on this page, and we encourage you to review the updated policy to stay informed about how your data is managed.
13. Contact Information
For questions about this Privacy Policy or to exercise your rights, please reach out through the contact details provided on our website.
14. Data Breach Policy
In the event of a data breach, we will:
  • Notify affected users promptly.
  • Take immediate action to secure our systems and investigate the breach.
  • Cooperate with authorities as required.
15. Marketing Preferences
You can control how we communicate with you regarding marketing. You may opt-out of promotional emails by clicking the unsubscribe link or contacting us directly.
By continuing to engage with our services, you agree to this Privacy Policy. Thank you for trusting us with your data as we provide high-quality textiles tailored to your needs.
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